Three Highlights of ＂Handheld Government Affairs＂

Where the masses are, government services will cover them. More than 700 million netizens across the country are enjoying increasingly convenient government services through mobile phones.
Three Highlights of "Handheld Government Affairs"

From BP machine, "mobile phone", to straight machine, flip machine, and today’s smart phone, people use more and more advanced mobile phones. From answering the phone, logging on the website, shopping and working on the palm of your hand, it is difficult for people to live without their mobile phones. It is particularly noteworthy that today, mobile phones are not only an essential tool for people’s daily life, but also an important channel to participate in public life and communicate with the government.

Highlight 1

More timely and convenient, mobile phones have become a new carrier for understanding government information.

At 21: 19 on August 8, an earthquake of magnitude 7.0 occurred in Jiuzhaigou, Sichuan. The news spread quickly, and people’s mobile phones kept sending out pop-up tips. In the next few days, Weibo, the local official, frequently released the latest disaster situation and rescue situation, and people’s WeChat circle of friends was screened with prayers and donations, disaster prevention knowledge, touching moments and other contents. Because of the "mobile live broadcast", it became the first choice for many people to watch the news conference on their mobile phones.

Paying attention to emergencies and understanding government information, mobile phones have increasingly become a "hotline" between the masses and the government. Even in many cases, the public opinions on supervising and commenting on government actions are first initiated from mobile phones such as hand-clapping and Weibo tucao. According to the 40th statistical report on China’s Internet development, as of June this year, the number of mobile Internet users in China reached 724 million, an increase of 28.3 million compared with the end of 2016, and the scale of using mobile phones to access the Internet continued to increase.

"Only by grasping the time, degree and effect can we master the initiative and dominance of public opinion." "Mobile terminals such as mobile phones have broken the time and space restrictions and are more timely and convenient in publishing information and responding to concerns." The understanding of party committees and governments at all levels is getting deeper and deeper, and the mobile government platform developed and built is becoming more and more active. According to statistics, by the end of 2016, China had opened 164,522 certified government affairs Weibo, with a total of more than 74.69 million posts, with a total reading volume of more than 260.5 billion times and more than 12,000 posts with a reading volume of more than 1 million.

On March 5 this year, a commonly seen black and white QR code appeared in the Great Hall of the People. What attracted people’s attention was its location: the home page of the government work report. After scanning the code of the mobile phone, I saw an animated video and a chart with a duration of 2 minutes and 50 seconds. 32 sets of data were used to illustrate the completion of the main indicators of the 2016 government work report. At the end of the video, the words "the State Council client" appeared.

"This is an important innovation in the openness of government affairs." Deputies to the National People’s Congress and members of the Chinese People’s Political Consultative Conference (CPPCC) have said that the government work report covers many aspects, and many things can only be summarized. Many people want to see a detailed explanation. Nowadays, the information in the QR code is light, rich and intuitive, which fully meets the needs of society and is a useful supplement to the government work report.

Highlight 2

Scanning code, mobile phone letters and visits, government APP has become a new window for serving the people.

Interaction is a distinctive feature of the Internet and an important principle for the exploration and development of e-government. With the advent of the era of mobile internet, "online government affairs" has gradually developed into "handheld government affairs", and mobile phones have begun to become a new window for serving the people.

Wechat scanning, face-brushing authentication, information filling … On average, it took less than half an hour, and the electronic business license was successfully released through the whole electronic system of Shaanxi industrial and commercial registration. This is a scene that reporters saw in the service hall of Shaanxi Provincial Administration for Industry and Commerce in May this year. The staff in the lobby introduced a set of comparative data: since the establishment of this system, the number of information filled in has been reduced from 201 to 37, the cost of running a photo ranging from hundreds to thousands has been reduced to 0 yuan, and the bidding time has been reduced to less than one hour.

"Face is a passport" and "scan the code to get things done", and "micro-government" has sprung up in various fields and industries. Some netizens call it "face-brushing government", which is simple to operate. On the other hand, in order to provide more convenience for the masses, "full function" is also the unremitting pursuit of government APP.

"Traffic Management 12123" is a popular government APP in recent years, with nearly 100 million downloads and installations nationwide. "On the one hand, motor vehicles and drivers are growing rapidly, and the traffic management business volume is greatly increased. On the other hand, police resources are limited, and the contradiction between supply and demand in service management needs to be resolved.’ internet plus’ has become a breakthrough." According to the person in charge of the Traffic Management Bureau of the Ministry of Public Security, at present, all provinces and cities in China have enabled the Internet traffic management integrated service management platform and the "Traffic Management 12123”APP service.

Driving test appointment and license application can be handled on the platform, motor vehicle annual inspection, driver’s license verification and traffic violation score can be inquired at any time on the platform, license application can be made online and delivered to the door by post … The reporter learned that 124 service functions in 9 categories, such as information inquiry and notification, have all been realized, and 23 services in 4 categories, such as license application, have all been opened. "Traffic Police 12123" has solved the difficulties, slowness and slowness of the masses in one fell swoop.

On the one hand, it is convenient service, and on the other hand, it is listening to people’s feelings. In the past, government websites generally had opinion mailboxes and message boards, but now these functions have gradually been moved into mobile phones. On July 1 and September 1, 2016, the State Bureau for Letters and Calls successively launched a mobile phone petition platform and a WeChat account. "The process and results of the letters and visits handled by the masses can be inquired, tracked, supervised and evaluated." According to the person in charge of the State Bureau of Letters and Calls, at present, the online petitions submitted by the masses to the State Bureau of Letters and Calls have accounted for more than half of the online petitions received by the State Bureau of Letters and Calls, and mobile petitions have become the main way of online petitions.

Highlight 3

Intensive service and mass language, "handheld government affairs" is becoming more and more high-quality and efficient.

Some people say that carrying a mobile phone with you can get food, clothing, housing and transportation and travel all over the world. This convenience also applies to government services. Turn on your mobile phone and you can chat with the government anytime and anywhere. However, there are still some problems exposed: some official Weibo and WeChat have become "zombies" and have not been updated for a long time; Blindly "selling Meng", catering to netizens is not good; Still "bureaucratic", not responding to the demands of the masses in time. These have become the focus of criticism by the masses.

In order to better promote "Internet+government services" and enhance the government’s public trust, in August 2016, the General Office of the State Council issued the "Notice on Further Improving the Response to Government Public Opinions in the Open Work of Government Affairs". "All localities and departments should adapt to the trend of objectification and differentiation of communication, and further improve the opening rate of government affairs Weibo, WeChat and clients." Then, the "Highlights of Government Affairs Openness in 2017" issued by the General Office of the State Council once again stressed that "it is necessary to make good use of the new media of government affairs, clearly define the main responsibility for opening, improve the review mechanism for content release, strengthen the interaction and service functions, and effectively solve the problems of slow update,’ thunderous words’, disorderly voices, perfunctory things, etc."

With the perfection and standardization of top-level design, all localities and departments pay attention to information sharing, provide technical conditions for "handheld government affairs", pay attention to publicity and training, and strive to improve their ability to communicate with the society.

"In the past, we didn’t have’ micro-policing’, but there were too many convenience service platforms, which were not connected with each other. As a result, every time people did something, they had to find a WeChat account. Some businesses were cross-departmental, and people still needed to run more offline when doing things online." The person in charge of the "micro-policing" of Nanjing Public Security told the reporter that now they are promoting unified planning, simultaneous construction and information sharing. One platform is intensive with 26 businesses, and the masses can accomplish many things once they register. Up to now, Nanjing public security "micro-policing" has paid attention to more than 4.4 million users, and its daily service to the masses has reached more than 60,000 times, which is equivalent to covering every family in Nanjing.

How to "break" the openness of grass-roots government affairs, being close to the masses is the biggest magic weapon. Shaoxing City, Zhejiang Province, Shangyu Changtang Town opened the "Bamboo Rhyme Changtang" WeChat account once a week. Open the browser, the party committee and government work trends, convenient service information, emergency warning, etc. are all available, all of which are about the people, and the language is the language that the people can understand. In particular, it has become a "message board" for the opinions of the people. Since this year, the company has received more than 300 messages from fans, among which many messages about sanitation rectification have been adopted and urged to be handled by relevant departments.

A mobile APP may be loaded with a government. In the future, there will be innovations in mobile phone technology, which will lead to new changes in government services, but consistency is always the purpose of serving the people. In February 2016, the General Offices of the General Office of the Central Committee of the CPC and the State Council issued the Opinions on Promoting the Openness of Government Affairs in an All-round Way, clearly stating that "the government should be more open and transparent to win more understanding, trust and support from the people", which is bound to be the broad consensus and unremitting pursuit of party committees and governments at all levels at present and in the future. (Reporter Zhang Yang)