It is estimated that many people have received similar sales calls, which makes people uncomfortable but helpless. So, how did the sales call evolve into a harassing call? Who the hell is calling us and in what way? How do they know our personal information? What should we do about these rampant harassing calls? CCTV’s "Focus Interview" reporter deeply harassed the telephone base camp and conducted an investigation.

Most mobile phone users will not be unfamiliar with sales calls, and many people will receive a dozen or even twenty sales calls a day. These sales calls are amazing. You can call outside, but you can’t call back. If you want to call back, the telemarketers will leave another mobile phone number. Can only pick up but can’t return, how is this done?

The reporter inquired about "telemarketing" positions on some recruitment websites, and found that many recruitment units offered salaries that sounded quite good, such as double salary commission and double salary at the end of the year, to attract employment, while the fields with large demand for them were mainly concentrated in insurance, wealth management, real estate, education and training and other sales industries.

The reporter first came to a real estate sales company. The scale of this company is not large. There are a dozen workstations. Each telemarketer has a computer in front of him. They wear headphones and keep talking, but they don’t see them dialing by landline or mobile phone.

Some staff told reporters that they dial through the computer system instead of manually dialing, so one person can make hundreds of calls a day.

The daily indicator requires calling for 7 hours and talking for 3 hours.

Another company that sells telephone insurance has a much larger scale. In the five-story office area, four floors are all such telephone sales stations. Some staff told reporters that there are more than 600 people selling by phone, not counting managers. Their goal this year is to achieve 1,000 people.

The reporter saw that the telemarketers on the phone spoke very quickly, some with manuscripts in their hands, some with words on the computer, and their mouths were endless. According to reports, they have their own set of special speech skills, and there are daily call length indicators, including the dial-up requirements, 3 hours in the morning and 4 hours in the afternoon, a total of 7 hours, and they are required to talk to others for no less than 3 hours every day.

It is understood that it is the requirement of many telemarketing companies to stipulate the basic number and duration of calls every day. In order to complete the daily call task, the telemarketers have to keep answering and trying to keep the other party on the line.

Similarly, this insurance company doesn’t need to make calls manually, and 500 or 600 telemarketers are automatically operated and assigned by the computer system. A telemarketing employee surnamed Liu told the reporter that the computer dials automatically. After dialing, the system will automatically find the operator, and the operator will automatically answer and cannot control it by himself. At about the same time, it is no problem to dial more than 50 numbers. Of course, most people will hang up the phone when they hear that it is telemarketing. In Xiao Liu’s view, success is still very difficult.

Automatic group calling without upper limit, low cost, and making money by issuing orders.

The success rate of telemarketing is not very high, so why are there still many companies that use telemarketing? Xiao Liu told reporters that telemarketing only needs to pick up a special telephone line, which is basically an uncapped package and can be played casually every month. The telemarketers all take the model of basic salary plus performance and commission, but in fact its labor cost is very low.

The reporter visited a number of telemarketing companies in succession to investigate, and automatic group calling by computer system is a common means for these telemarketing companies, which is easy to dial and low in cost, and once the bill is issued, it can make money. And a large number of sales calls come uninvited, which makes the majority of mobile phone users really annoyed and uncomfortable.

Customer data source: free insurance, APP personal data.

So, who is the sales call to? Where do customer resources come from? In this regard, these sales companies also have their own methods.

The reporter saw that in the computer system of telemarketers, the information of mobile phone users is clear at a glance. The customer information that is usually dialed will be saved by the telemarketers to their own customer resource library, and then they need to be dialed repeatedly.

In addition, because dialing through the computer, the displayed number often changes, which is difficult for telephone users to distinguish. In addition to chasing old customers repeatedly, the customer resources of telemarketing companies will continue to be updated. A staff member told the reporter that for telemarketing, data is life, not food, because there is data to achieve performance. In addition to some of its own databases, the rest of the customer resources are general quality data, and the data source is bought.

It is understood that there are two main sources of customers for telemarketing companies: one is the free insurance channel, and the other is the personal data left by some online APP platforms.

Intermediary service agencies cast nets all over the sky to call for customers, which is a marketing model that walks in a gray area. A company called you once or twice, and it didn’t steal or cheat. It doesn’t seem to be a big deal. However, many sales organizations in the society do this, which is extremely annoying and disturbing to users. This kind of unsolicited harassing phone calls has become a public hazard, which is not so much providing services as annoying anti-services. In an honest society, merchants should win customers by quality, service and reputation, instead of forced sales. As for those acts of collecting, trading and revealing citizens’ personal information for the so-called precision marketing, they have already violated the law.

　　Xinhua News Agency, Beijing, October 21st: Ten Facts about People’s Livelihood Revealed in the Report of the 19th National Congress

　　Xinhua News Agency "Xinhua Viewpoint" reporter

　　The report of the 19th National Congress of the Communist Party of China clearly pointed out that when Socialism with Chinese characteristics entered a new era, the main contradiction in our society had been transformed into the contradiction between the people’s growing need for a better life and the unbalanced development.

　　How to fill the shortcomings of people’s livelihood in view of the "imbalance" and "insufficiency" of development, so that the fruits of reform and development can benefit all people more fairly? The new measures for people’s livelihood revealed in the report of the 19th National Congress of the Communist Party of China have attracted the attention of delegates and people.

　　Expand middle-income groups

　　The report of the 19th National Congress proposed to expand middle-income groups. In recent years, people’s money bags have swelled faster than GDP growth, and the scale of middle-income groups has continued to expand. "Expanding China" is the key to forming an "olive-shaped" distribution structure, which is related to building a well-off society in an all-round way.

　　Su Hainan, vice president of china association for labour studies, said that it is necessary to ensure sustained and steady economic growth and consolidate the economic foundation of "expanding China". We should rely on the adjustment and optimization of economic structure, industrial structure, industrial structure and professional post structure, take the improvement and upgrading of human resources quality structure as an important way, and take the improvement of relevant income and property distribution system as a direct means to drive more and more low-income groups into middle-income groups.

　　Promote multi-channel employment of migrant workers

　　Employment is the biggest livelihood. The report of the 19th National Congress proposed to promote multi-channel employment and entrepreneurship of migrant workers.

　　In recent years, the situation of rural labor transfer and employment has grown steadily, and the total number of migrant workers in China has increased from 263 million at the end of 2012 to 282 million at the end of 2016. The new generation of migrant workers accounted for nearly 50%.

　　Deputy Ju Xiaolin, an engineer of China Railway Electrification Bureau Group, said that the concern about the employment of migrant workers reflects the direction of promoting common prosperity. At present, the focus of migrant workers’ employment is not only to "find a job", but also how to take root in the city and enjoy better education and medical conditions. Even some educated and skilled migrant workers have embarked on the road of entrepreneurship.

　　Realize the national overall planning of endowment insurance as soon as possible.

　　The data shows that by the end of 2015, the number of elderly people over 60 years old in China has reached 222 million, accounting for 16.1% of the total population. The "silver hair tide" has a great impact on the balance of payments of pension funds. The report of the 19th National Congress of the Communist Party of China proposed to realize the national overall planning of endowment insurance as soon as possible.

　　Chu Fuling, director of the Social Security Research Center of the Central University of Finance and Economics, said that after the implementation of national overall planning, surplus and deficiency can be adjusted and risks can be dispersed nationwide. National overall planning of basic old-age insurance is a systematic project, and it is necessary to realize the unity of fund overall planning, standardized system, sound management and technical specifications.

　　Completely abolish the use of medicine to support doctors.

　　The report of the 19th National Congress of the Communist Party of China proposed to completely abolish the use of medicine to support doctors and improve the drug supply guarantee system.

　　At present, the drug addition policy that has been implemented for more than 60 years has been cancelled, and the proportion of residents’ personal health expenditure in total health expenditure has dropped to less than 30%.

　　Deputy Xie Aie, a doctor who has been practicing medicine in Honghu Fishing Ground in Hubei Province for more than 20 years, said that now, more than 600 fishermen in her fishing ground have all participated in the new rural cooperative medical system, and with the popularization of basic drugs, the income of grassroots doctors no longer depends on selling drugs. In the past, it was difficult and expensive to see a doctor at the grassroots level.

　　At the same time, many medical experts said that after the cancellation of drug addition, some hospitals may benefit from reagents and consumables. There are still many hurdles to be taken to cancel the policy of supporting doctors with medicine and truly implement it.

　　Make the vast majority of urban and rural new laborers receive high school education.

　　The report of the 19th National Congress of the Communist Party of China put forward that the vast majority of new urban and rural laborers should receive high school education and more higher education.

　　At present, the average years of education of the newly-added labor force in China have exceeded 13.3 years, which is equivalent to the level of freshmen. However, the development level of the whole country is uneven, especially in the poverty-stricken areas in the central and western regions, where the popularization of high school education is low due to the shortage of educational resources.

　　Chu Zhaohui, a researcher at the Chinese Academy of Educational Sciences, and other experts believe that the report of the 19th National Congress of the Communist Party of China pays attention to the education of new labor force in urban and rural areas, which reflects the determination of the CPC Central Committee to further promote educational equity. Building a learning society and improving the quality of the people need to fill the shortcomings and grasp the key points, which also shows that we should continue to deepen the comprehensive reform in the field of education so that more people can enjoy better education.

　　Ensure that the poor people and regions will be lifted out of poverty in 2020.

　　According to the report of the 19th National Congress of the Communist Party of China, we should focus on tackling the task of poverty alleviation in deep poverty areas, ensure that by 2020, the rural poor will be lifted out of poverty under China’s current standards, and all poverty-stricken counties will be stripped of their hats, so as to solve the overall regional poverty and truly get rid of poverty.

　　There are still three years to build a well-off society in an all-round way, and the task of getting rid of poverty in deep poverty areas is still very arduous.

　　Deputy Cai Songtao, secretary of Lankao County Party Committee, said that poverty in a region is not only restricted by natural conditions and social factors, but also related to the lack of endogenous motivation for local development. Poverty alleviation can’t stop at indicators, but be satisfied with "taking off the hat". It is even more necessary to prevent "fake poverty alleviation" and "digital poverty alleviation" and stimulate the cadres and the masses to get rid of poverty and become rich and rush to a better life.

　　Focus on solving outstanding environmental problems such as air, water and soil.

　　The report of the 19th National Congress of the Communist Party of China put forward that efforts should be made to solve outstanding environmental problems, including "continuously implementing air pollution prevention and control actions to win the blue sky defense war", "accelerating water pollution prevention and control" and "strengthening soil pollution control and remediation".

　　Since 2013, China has implemented three major action plans to prevent and control air, water and soil pollution. According to statistics, in 2016, the average concentration of fine particulate matter (PM2.5) in Beijing-Tianjin-Hebei, Yangtze River Delta and Pearl River Delta regions decreased by more than 30% compared with 2013. The proportion of Class I-III water bodies in the surface water national control section increased to 67.8%. At the same time, in some places, the effect of improving air quality in autumn and winter is not obvious, and it is difficult to achieve the water quality goal.

　　"Solving environmental problems requires perseverance." Deputy Li Yunting, director of the Atmospheric Office of Beijing Environmental Monitoring Center, said that the report of the 19th National Congress put forward measures such as "improving pollution discharge standards", "strengthening the responsibility of polluters" and "severe punishment", which made the people deeply feel the determination and hope to win the tough battle of environmental governance.

　　Accelerate the establishment of a housing system with multi-agent supply, multi-channel guarantee and simultaneous rent and purchase.

　　According to the report of the 19th National Congress of the Communist Party of China, we should adhere to the position that houses are used for living, not for speculation, and speed up the establishment of a housing system with multi-subject supply, multi-channel guarantee and simultaneous rent and purchase, so that all people can live and live.

　　At present, real estate regulation and control is based on urban policies. First-tier cities and hot-spot second-tier cities take measures from both demand and supply to control the excessive rise of housing prices. Third-and fourth-tier cities have achieved remarkable results in destocking. Piloting housing leasing in many places.

　　Liu Hongyu, director of Tsinghua University Real Estate Research Institute, believes that "multi-agent supply, multi-channel guarantee and simultaneous rent and purchase" gives a complete description of the housing system from three aspects: the supply system, the security system and the rental market, which makes the goal of "letting all people live and live" more clear and clear.

　　Implement food safety strategy

　　The safety on the tip of the tongue is directly related to the livelihood of more than 1.3 billion people. The report of the 19th National Congress of the Communist Party of China proposed to implement the food safety strategy so that people can eat with confidence.

　　The results of sampling inspection in recent two years show that the food safety situation in China is generally stable, and the qualified rate of sample sampling inspection has risen steadily. At the same time, food safety risks still exist in some areas, and problems such as excessive residues of agricultural and veterinary drugs and illegal addition and abuse of food additives cannot be ignored.

　　Deputy Ru Zhengang, a professor at Henan Institute of Science and Technology who has been paying attention to food safety, said that at present, the demands of the masses have shifted from eating well to eating with confidence. To ensure food safety, on the one hand, we must strictly control, formulate the strictest standards, strengthen the strictest supervision, start the strictest accountability, and establish a scientific and perfect food safety governance system; On the other hand, it is necessary to strengthen the source control of agricultural production and reduce pollution as much as possible.

　　Improve the care service system for left-behind children, women and the elderly.

　　The "three left-behind" groups in rural areas have always been the focus of social attention. The report of the 19th National Congress proposed to improve the care service system for left-behind children, women and the elderly in rural areas.

　　Deputy Li Liancheng, secretary of the Party branch of Xixinzhuang Village, Qingzu Town, Puyang County, Henan Province, said that in recent years, the flow of rural labor force to cities has accelerated, and the number of left-behind children, women and the elderly in rural areas has increased significantly, and their ability to get rich, start businesses and even protect themselves is relatively weak. There should be no shortage of people on the road to a well-off society. We should care for special groups such as left-behind children, women and the elderly, and increase investment to ensure that their basic livelihood is taken care of and public services are guaranteed, so as to achieve "education for the young" and "support for the weak". (Reporter Qin Dui, Li Jinfeng, Wu Mengda, Song Xiaodong, Liu Shuo)

　　This website news　Recently, the Ministry of Agriculture and Rural Affairs announced the first batch of available crop germplasm resources in the form of announcement, and launched the information system for sharing and utilization of crop germplasm resources on the big data platform of China seed industry. The Center for Protection and Utilization of Crop Germplasm Resources of the Ministry of Agriculture and Rural Affairs issued the Measures for Sharing and Utilization of Crop Germplasm Resources. A few days ago, the heads of the Seed Industry Management Department of the Ministry of Agriculture and Rural Affairs and the Center for the Protection and Utilization of Agricultural Germplasm Resources answered questions from reporters on the relevant situation.　

　　Q: China is a big country with germplasm resources. The long-term strategy of the National Agricultural Germplasm Resource Bank has preserved abundant germplasm resources, but there are still shortcomings in sharing and communication. Can you tell us about the specific situation?　

　　A:The CPC Central Committee and the State Council attached great importance to the protection and utilization of agricultural germplasm resources, and the Central Seed Industry Revitalization Action Plan put forward specific and clear requirements. With the active efforts of relevant parties and units, the protection and utilization of agricultural germplasm resources in China has achieved remarkable results, and the national agricultural germplasm resources bank (nursery) has achieved long-term strategic preservation of germplasm resources.53More than 10,000 copies have been saved, ranking second in the world, and more than half of them have been distributed and shared. According to statistics, in recent years, national libraries (nurseries) have distributed resources every year.More than 100,000 copies, serving more than 1,500 innovative breeding subjects, and exhibiting 12,000 excellent resources with utilization potential.About 10,000 copies, which provides a germplasm resource guarantee for supporting China’s scientific research and breeding, the output of major seed industry achievements and national food security. For example, local varieties of rice, Qianyang Taohuami and Shefang Gong Mi, have disappeared in their place of origin, and after years of development after being introduced from the national treasury, they have become characteristic industries for the revitalization of local villages; Using the national stock of wheat resources to cross with agropyron cristatum, a breakthrough new variety of "common ice system" was formed. But at the same time, we also see that resource utilization is still a shortcoming. The main reasons are the lack of practical management methods, the lack of effective incentive and restraint mechanisms, the unsystematic release of resource information, the incomplete registration and sharing, and the lack of data on key characteristics of some resources. In order to better solve the above problems, in the past two years, we have taken a solid step in promoting the sharing and utilization of resources by starting with the preservation of resources in national libraries (nurseries), uniting all forces and making comprehensive policies.One is research.Promulgated the "Management Standard of National Agricultural Germplasm Resources Bank (Nursery)" and "Measures for Sharing and Utilization of Agricultural Germplasm Resources (Trial)" to achieve rules-based; The second is to publish the catalogue of available agricultural germplasm resources, so as to be open and transparent; threeIt’s divisionCarry out accurate identification of germplasm resources and find out the characteristics of resources;The fourth isIncrease the display of excellent resources and introduce good resources to the public. At the beginning of this year, we supported the China Seed Trade Association to hold special promotion activities of germplasm resources, the national mid-term library of watermelon germplasm resources and other units.199A precious resource was planted and displayed on the spot, which caused positive response in the industry.　

　　Q: We are concerned that the Ministry of Agriculture and Rural Affairs has announced the publication of the first batch of available crop germplasm resources. What is the main significance and characteristics of these resources?　

　　A:Germplasm resources are the basis of breeding innovation, and the key is to use them. Both the Seed Law of People’s Republic of China (PRC) and the Measures for the Administration of Agricultural Germplasm Resources clearly stipulate that the catalogue of available agricultural germ plasm resources should be published regularly. The main purpose is to make it clear which germplasm resources we have, where these resources are, what characteristics they have, and who to apply for them, which is of great significance for promoting the sharing and utilization of agricultural germplasm resources and information exchange. In the past two years, based on the urgent needs of the industry, we have focused on the revitalization and development of seed industry and organized.72 countrieslevelwarehouse(garden)Experts carefully screened and repeatedly studied and determined the first batch of available resources, totaling 2.Ten thousand copies, involving crop types.48Species,Including rice, wheat, corn and other major food crops, oil crops such as soybeans, rape and peanuts, vegetable crops such as cabbage, peppers and radishes, fruit crops such as apples, pears and peaches, as well as cotton, hemp and watermelon. The main information of each resource includes germplasm name, unified number, crop type, germplasm type, main characteristics, storage unit, contact person and contact information, etc."Innocent background, clear characteristics and clear value" has achieved "availability and utilization". Seed industry practitioners can easily access these resource information through China Seed Industry Big Data Platform. Selecting available crop germplasm resources is a long-term basic work, which should be based on scientific screening and judgment of each resource. In the future, the Ministry of Agriculture and Rural Affairs will publish more batches of resource catalogues to meet the needs of breeding innovation.　

　　Q: Recently, the Center for Protection and Utilization of Agricultural Germplasm Resources of the Ministry of Agriculture and Rural Affairs issued the Measures for Sharing and Utilization of Agricultural Germplasm Resources (Trial). Please introduce the relevant background and situation.　

　　A:For a long time, the sharing and utilization of agricultural germplasm resources in China has not yet formed a set of systematic and effective institutional norms tosendAfter applying for resources from national repositories (nurseries), most of the applicants not only failed to feed back the utilization information in time, but also failed to reflect the contribution of germplasm resources in related research results or acquired rights. Some units or individuals even put forward unreasonable requirements such as "moving repositories" and "backing up" in large quantities, which affected the standardized management and orderly and efficient utilization of resources. To this end,2022yearfiveIn June, we started the formulation of measures, and organized expert discussion and concentrated discussion for four times.manyListen to opinions and suggestions, the same year.In November, the public was asked for opinions from the whole society, which was generally welcomed. Many people in the industry called to express their support clearly. The current measures have been issued and will be formally implemented on April 15 this year..methodIncluding general principles, application and acquisition, benefitsUse and feedback, results labeling and rights sharing, and supplementary provisions, etc.There are 5 chapters and 24 articles., defined the responsibilities that the national-level library (nursery) must perform as the main body of resource sharing and distribution, standardized the conditions, procedures, quantity and specific requirements for resource application and acquisition, established a resource utilization feedback and benefit sharing mechanism, and encouraged relevant units and individuals to deposit the agricultural germplasm resources held by the country with the national-level library (nursery) and provide them for sharing and utilization to the society. In particular, we have made separate regulations on how farmers breeders can apply for sharing resources from national libraries (nurseries) to ensure that all legal persons and natural persons can share resources. In order to cooperate with the implementation of the measures, the information system for sharing and utilization of agricultural germplasm resources has been officially put into operation, and applicants can quickly inquire about relevant information and apply online conveniently, thus improving the efficiency of resource distribution.　

　　Q: The national agricultural germplasm resource bank (nursery) is the main body of resource distribution. What regulations or measures are there in management?　

　　A:Article 10 of the Seed Law of People’s Republic of China (PRC) clearly stipulates that the competent agricultural and rural authorities in the State Council should establish a germplasm resource bank, a germplasm conservation zone or a germplasm resource protection site, and the preserved germplasm resources are public resources and open for use according to law. Article 23 of the Measures for the Administration of Agricultural Germplasm Resources stipulates that the relevant units and individuals may apply to the national medium-term germplasm bank and germplasm nursery for scientific research and breeding needs, and the national-level library (nursery) shall provide germplasm resources to the applicant if it meets the requirements. In recent years, we have actively promoted the construction of national libraries (nurseries), forming a long-term library as the core, a duplicate library, 1fiveMid-term library, 5fiveA national agricultural germplasm resources protection system based on a germplasm garden.April 2022The general office of the Ministry of Agriculture and Rural Affairs issued the Management Standard of National Agricultural Germplasm Resources Repository (Nursery), emphasizing that the national agricultural germ plasm resources repository (nursery) is a strategic, basic and public welfare facility for the safe preservation and sharing of agricultural germ plasm resources in China, and undertakes the work of collection, collation, identification, registration, preservation, exchange and utilization of agricultural germ plasm resources, and explicitly requires that the national crop germ plasm repository (nursery) should be sent to agriculture and rural areas before the end of January each year.　

　　Q: What other plans does the Ministry of Agriculture and Rural Affairs have in promoting the sharing and utilization of germplasm resources?　

　　A:Publishing the catalogue of available germplasm resources, introducing sharing methods and online information system are only the first steps in sharing and utilizing germplasm resources. We will strengthen the follow-up, supervision and guidance, make the service in place, implement the work and promote these.measureReally play a real role. In the next step, we should focus on three things. First, accelerate the registration of resources. Formulate incentive measures to encourage the collection of resource information kept by scientific research and teaching units, enterprises and individuals, and integrate them into a unified resource sharing and utilization information system to realize information sharing and utilization. The second is to further promote the accurate identification of resources. Relying on superior scientific research institutes, universities and enterprises, we will build a number of accurate appraisal platforms for germplasm resources, build a national overall planning, central and local cooperation, and cooperation between science and enterprises to identify and evaluate germplasm resources, clarify genetic information, and dig out excellent traits such as high yield, high quality, stress resistance and disease resistance, so as to provide more valuable data information for breeders. The third is to increase the display and promotion of resources. Carry out centralized planting and exhibition activities of excellent resources, so that breeders can have an intuitive understanding and understanding of resources on the spot. During the China Farmers Harvest Festival, International Biodiversity Day and other activities, we will carry out the Germplasm Resources Science Popularization Day. Select and publish excellent resources and typical cases of resource transformation, promote good resources and tell good resource stories.　

　　For the first time at the national level, the scope of prefabricated dishes was defined, but the controversy about prefabricated dishes continued.

　　Recently, green tea restaurants, old aunts, old ducks and other stores have been exposed by the media to use prefabricated dishes, but they have not made it clear to consumers. The reporter from Nandu Bay Finance Society contacted a number of involved stores in Hangzhou. The green tea restaurant said that it had removed the prefabricated dishes from the store. The old aunt responded that only some dishes used prefabricated dishes, but the old duck set did not respond.

　　Do catering enterprises use prefabricated dishes, and if they use prefabricated dishes, will they make it clear to consumers? () The relevant person in charge responded that the dishes in Guangzhou restaurant are all fresh and fried, and no prefabricated dishes are used; The person in charge of Guangzhou Lianxianglou Co., Ltd. said that the store did not use prefabricated dishes, so it did not make a corresponding express statement; A number of green tea stores in Guangzhou said that the company’s headquarters has carried out research work on the regulations related to prefabricated dishes recently introduced. If prefabricated dishes are used in the future, it will be made clear to customers and indicated on the menu.

　　Green tea restaurant, old uncle, old duck collection

　　I used prepared dishes, but said the menu would not be clear.

　　With the introduction of the new regulations, will catering enterprises clearly indicate the use of prefabricated dishes to consumers? According to Zhejiang Satellite TV, on March 21, the reporter followed the market supervision department to investigate the kitchen of the "old uncle" restaurant in Hangzhou. The staff of the three West Lake Plaza stores, namely, the old uncle, the green tea restaurant and the old duck restaurant, all said that the menu would not indicate the prepared dishes, and the restaurant would not take the initiative to tell customers whether the prepared dishes were used.

　　The above-mentioned names are all well-known catering enterprises.

　　Old uncle is a Chinese fast food brand, which was listed on the New Third Board on February 22 this year. By the first half of 2023, old uncle had 402 stores. In the first half of 2023, his revenue was 800 million yuan and his net profit was 45.0366 million yuan.

　　Green tea restaurant focuses on Chinese fusion dishes. From 2021 to 2022, it went public in Hong Kong for three times, but it ended in failure. By 2021, there were 236 green tea stores. In 2021, green tea revenue was 2.293 billion yuan and net profit was 114 million yuan.

　　The old duck collection is a new brand launched by grandma’s family in 2020, focusing on Hangzhou old duck pot. As of March 2 this year, there are 24 stores in the old duck collection, which are concentrated in Zhejiang Province.

　　On March 22nd, the staff of West Lake Plaza, a green tea restaurant, responded to the reporter from Nandu Bay Finance Agency that the prefabricated dishes had been removed from the shelves, and the staff said that they would give feedback to the company on how to make the prefabricated dishes clear to consumers, and the follow-up would be improved; On March 23, the staff of the old aunt’s West Lake Plaza store told the reporter of Nandu Bay Finance Society that only some dishes in the store were prefabricated dishes; On the same day, the reporter of Nandu Bay Finance Society called the old duck set West Lake Plaza store several times, but the phone could not be dialed.

　　Many catering enterprises in Guangzhou deny the use of prefabricated dishes.

　　Green tea Guangzhou store said that if prefabricated dishes are used, they will be marked.

　　How about the use of prepared dishes in catering enterprises in Guangzhou? If the dishes are prepared, will they be marked on the menu? The reporter from Nandu Bay Finance Society visited many stores of green tea catering in Guangzhou.

　　The manager of Lefeng Square Store of Green Tea said that there are no dishes served directly by heating in the store, but the sauces or ingredients needed for some dishes will be prepared in advance. The person in charge of the store in Mayflower Square, a green tea restaurant, said that the store did not use prefabricated dishes. For the media exposure of the dish of green tea in Zhejiang store, the kitchen used prefabricated dishes. The person in charge said that his store did not have this dish. "There may be different dishes in different regions."

　　If pre-cooked dishes are used, will it be made clear to customers? The person in charge of several stores of green tea catering said that the company headquarters has carried out research work on the regulations related to prefabricated dishes recently introduced. If prefabricated dishes are used in the future, it will be clearly indicated to customers and indicated on the menu, and it will be improved according to the store’s own situation.

　　In addition, the relevant person in charge of Guangzhou Restaurant said in an interview with Nandu Bay Finance Agency that the dishes in Guangzhou Restaurant are all fresh and fried, and no prefabricated dishes are used; The person in charge of Guangzhou Lianxianglou Co., Ltd. said that the store did not use prefabricated dishes, so it did not make a corresponding express statement. As of press time, Cai Lan Hong Kong-style Dim Sum and Guangzhou Time-honored Investment Holding Co., Ltd. did not reply.

　　General administration of market supervision

　　Expect catering businesses to publicize the use of prefabricated dishes.

　　If catering enterprises use prefabricated dishes, do they have to make it clear to consumers?

　　On the evening of March 21st, the State Administration of Market Supervision, the Ministry of Education, the Ministry of Industry and Information Technology, the Ministry of Agriculture and Rural Affairs, the Ministry of Commerce, and the National Health and Wellness Commission jointly issued the Notice on Strengthening the Safety Supervision of Prepared Vegetables to Promote the High-quality Development of the Industry (hereinafter referred to as the Notice).

　　According to WeChat official account, the official of "City Talk", the person in charge of the relevant departments of the General Administration of Market Supervision said that promoting the use of prepared dishes in catering is an important measure to protect consumers’ right to know and choose, and to respond to social concerns. At present, consumers are generally concerned about the use of prefabricated dishes in catering, and expect catering businesses to publicize the use of prefabricated dishes.

　　After the release of the Notice of the six departments,

　　Pre-cooked dish concept stocks opened actively.

　　In the secondary market, the concept stocks of prefabricated vegetables were active at the opening, but they opened higher and went lower. According to the data, as of the close of March 22nd, the concept board of A-share pre-cooked dishes fell by 1.57% as a whole, of which () rose by 2.84%, and (), () and () followed, while (), (), Guangzhou Restaurant, () and New Hope fell, and () closed down by 4.66%.

　　It is worth noting that the pork concept stocks closed down by 2.5%, but () was the daily limit at the opening, and rose by 5.81% at the close of the day. (), () and other stocks fell.

　　observe

　　The development challenges of the prefabricated vegetable industry include

　　People are worried about adding preservatives to prefabricated vegetables.

　　Looking back on 2023, the development of the prefabricated vegetable industry was accompanied by controversy. In February 2023, "Opinions of the Central Committee of the Communist Party of China and the State Council on Doing a Good Job in Promoting Rural Revitalization in 2023" was released, which clearly stated that "cultivating and developing prefabricated dishes."

　　Under the background of the country’s strong support for the prefabricated vegetable industry, some consumers are worried about the safety of prefabricated vegetables. In September last year, Nandu reported that on social platforms, many parents explicitly opposed the introduction of prepared dishes into the campus. Some parents would send meals to their children at noon, saying that "a prepared dish doesn’t want children to eat", and some parents wondered, what is a prepared dish?

　　In November of the same year, Ma Yun was introduced into the field of prefabricated vegetables after the storm of prefabricated vegetables entering the campus. Although Chen Wei, a former assistant of Ma Yun, denied the rumor, on the day of the news, the concept plate of A-share prefabricated vegetables ushered in a sharp rise, which proved that the prefabricated vegetable industry had attracted much attention in the capital market.

　　For this reason, on March 21, six departments issued the Notice. Among them, the person in charge of the relevant departments of the General Administration of Market Supervision pointed out that the challenges faced by the prefabricated vegetable industry include people’s worries about adding preservatives to prefabricated vegetables and inconsistent standards.

　　How to make consumers eat healthily and feel at ease? The person in charge said that it is more in line with consumers’ expectations to stipulate that no preservatives are added to prefabricated dishes. At the same time, it is necessary to promote the use of prefabricated dishes in catering to protect consumers’ right to know and choose.

　　Merchants need to answer truthfully.

　　Consumer inquiries about goods

　　Li Xiaoyi, head of the e-commerce legal department of Shanghai Landy (Guangzhou) Law Firm, told Nandu Bay Finance Society that whether restaurants should voluntarily disclose whether they use pre-cooked dishes is related to consumers’ right to know and choose.

　　Li Xiaoyi said that the provisions of the existing laws on consumers’ right to know and choose are mainly in the Consumer Protection Law and the Implementation Regulations. The provisions on the right to know in the Consumer Protection Law generally stipulate that consumers have the right to know the real situation of the goods they buy and use, and may require operators to provide information related to the service content. According to this article, it can be seen that the law is not detailed enough to stipulate whether merchants must disclose whether they use prepared dishes, but it requires merchants to truthfully answer consumers’ inquiries about the contents of goods or services. In other words, if the consumer explicitly asks whether the dishes made by the merchant are pre-cooked, the merchant needs to give a true and clear reply, otherwise it will be suspected of infringing on the consumer’s right to know, choice and even false propaganda.

　　Li Xiaoyi said that Article 9 of the Regulations on the Implementation of the Law on the Protection of Consumer Rights and Interests, which was recently promulgated but implemented on July 1, 2024, also made it clear that operators should provide consumers with real and comprehensive information about goods or services in an easy-to-understand way. More about whether the catering industry needs to disclose specific services, we should look back at the current industry standards or norms. "In this case, if consumers care about this issue, they can ask the merchants in advance before consumption, take the initiative to understand the dishes and make a choice."

　　Cheng Gang, Secretary-General of Guangdong Catering Service Industry Association, told Nandu Wancaishe that at present, this is not a mandatory requirement, and some catering enterprises are also confused about how to inform them. Next, the relevant state departments should also make specific explanations on this piece. "I think the Notice has its progress, but I think it is far from being mandatory now. Now we are in a transitional period and exploratory period, and we need to reach a consensus before we can have further requirements for enterprises at the legal level. "

　　The definition of prefabricated dishes still needs further popular science education.

　　The standard system of prefabricated vegetables should be further improved.

　　The Notice mentioned that "prepared dishes are also called prepared dishes". Cheng Gang said that this definition was first put forward by Guangdong, focusing on the word "dish". Prepared dishes are both a dish and a delicacy. The reporter of Nandu Bay Finance Society noticed that in addition to the clear definition of prefabricated dishes, the Notice also excluded staple foods and dishes made by the central kitchen from the scope of prefabricated dishes by way of examples, such as quick-frozen noodle rice food, convenience food, box lunch, and mixed rice.

　　Cheng Gang said that the "Notice" puts more emphasis on the content of "what is not a prepared dish". According to the standard, what businesses are encouraged to express is actually the packaged prefabricated vegetables produced by SC factory, while the central kitchen processing of catering enterprises is actually called pre-processing. "SC factory and central kitchen are two different types of production units. The former can be simply understood as a food processing enterprise, which can be oriented to C-end, with retail channels and circulation, but the latter belongs to internal circulation without external channels, that is to say, the central kitchen can only be circulated to subordinate stores of catering enterprises. The central kitchen has two large branches, social catering and group catering. "

　　However, if the central kitchen uses prefabricated dishes, how should this be defined? If catering enterprises use prefabricated dishes and carry out secondary processing, is it still a prefabricated dish? Or maybe the prefabricated dishes just play the role of an auxiliary material. How should the corresponding dishes be classified? Regarding the above-mentioned problems, Cheng Gang said that the promulgation of the Notice is very timely, but it is also necessary to continue to optimize the definition of the prepared dish system, and then it should be further clarified.

　　"In the industry, the distribution of chain restaurants is actually in the form of internal circulation. In fact, this has existed for a long time and is the normal operation mode for catering enterprises to ensure food safety and the stability of production technology standards." Cheng Gang said that in his view, in fact, many catering enterprises do not use prefabricated dishes, but the popular science about the definition of prefabricated dishes is not well popularized, and merchants have no clear concept about it.

　　Cheng Gang said that the promulgation of the "Notice" is definitely beneficial to the long-term development of the pre-cooked dish industry, because it will exclude some enterprises that are not in the category of pre-cooked dishes. He believes that it is necessary to further carry out special research, formulate a more scientific and accurate standard system, and draw a reasonable line between prefabricated dishes and on-site cooking when such packaged foods at the C end are applied in catering.

　　Cheng Gang emphasized that the initial intention of developing the pre-cooked vegetable industry is to solve the problem of extending the space-time radius of agricultural products, extend their life cycle, expand their sales radius, and even help rural revitalization. "Before, parents were worried about the insecurity of prefabricated dishes, but we stressed that prefabricated dishes were produced in accordance with the food safety standards of the food industry for production enterprises, and the standards were higher than those of the catering industry, so I think prefabricated dishes are safer. For example, the incident of withholding meat from plum vegetables at the 3.15 party was actually the fault of some manufacturers, so we cannot deny the prefabricated vegetable industry. "